Call Logging Software

Many of our customers using our phone systems and lines billing service have our Call Logging Software. Our Call Logging Software solutions offer support for virtually any phone system in the UK including top brand phone systems like Avaya, Mitel, Panasonic and Samsung.

Call Logging software benefits:

Easy Access from your desktop

Easily log on to your account and view your bills online via the customer area on our website.

Bill History

All calls from the day your put the Call Logging Software in are available for you to view and analyze at anytime.

Invoice Summaries

General bills and invoice summaries for departments and tenants

Fully Itemised Call List

View the complete list of calls made during a particular month, which you can sort according to date, time, destination phone number, extension number, cost, duration and more. Export to spreadsheet for further manipulation if required.

Advanced Call Query - Detailed Breakdown and Analysis

Use the Query function to set specific call parameters. Find and list specific and particular types of calls, using easy pull-down menus and selection tools.

We offer Call Logging Software on a FREE 30 Day Trial - click here to request a free trial

Oak Call Logging Software

Report, Oak's advanced new Call Logging Software shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement. It's reporting capabilities are unrivaled; and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business. You can read more about Call Logging here.

Reduce Costs: See an immediate reduction of up to 15%
Retain Customers: Impress callers by answering their calls quickly and handling their calls effectively
Increase Sales: Ensure increased levels of telesales activity are being made to drive new sales
Improve Performance: Work with staff to develop their telephone and telesales techniques
Detect Fraud: Identify potential telephone fraud early and avoid huge expense

Oak Call Logging Software (known as Oak Report 09) will alert you quickly to any unusual telephone or trunk activity, thus potential telephone fraud can be recognised early and huge expense avoided. Report can also highlight the opportunity to increase business efficiency through the use of additional integrated software modules. Whether it’s recording calls, screen popping your contact database, or displaying vital call and business information on a wallboard, Oak has got it covered.

Telestat 6 Call Logging Software

Telestat 6 Call Logging represents the latest generation of Call Logging systems. The software will connect to any telephone system that is fitted with a suitable call logging port (99% of systems today). From there within minutes you could be reporting on itemised incoming and outgoing calls. Think of the improvements that can be made. The telephone numbers of lost calls can be logged allowing you to return their calls - think of those possible missed orders! Reduce all of those personal mobile calls that represent a sizeable chunk of your telephone bill!
Telestat 6 Call Logging is a fully featured system that aims to:

Optimise staff availability and productivity
Improve telephone service levels
Efficient management of telephone bill
Eliminate telephone abuse
Monitor communications capacity

Telestat 6 Call Logging Software processes the information from your phone system in real-time so that you always have the most up-to-date information in your call reports. The system runs as a service so operates ideally in either a server or client environment. Reports can be printed automatically without user input - for example, an automated end of month itemised telephone bill which is then emailed straightaway. The system is supplied with the latest OFCOM area code list and BT's charging structure to ensure correct call pricing. You can also easily configure the charge structure for your carrier via easy drag and drop features if required. As you’ll expect all elements of the system can be configured including currency and charging periods. This gives Telestat the ability to operate in any country too!

Telestat 6 Call Logging Software includes a wide array of reports from a standard bills to more detailed graphical analysis. You simply select the type of report to run, set your report criteria such as the date range, departments/extensions and then click "Generate". You can save the settings you've entered so that you can run the report the next day, week or month. This can all be achieved by the click of a mouse or even automatically which helps make it a system easy for anyone to use. Reports can also be emailed so you can only be a few seconds away from your organisations call statistics where ever you are. The software also utilises standard industry dBase databases that can allow additional data manipulation via ODBC or Crystal Reports or other third party applications.

In addition to printed reports, the application also includes statistical modules that allow you to see real-time data for every extension on your screen. The daily values update as calls are made or received. The extensions displayed can be filtered for an individual or groups of extensions. Statistics can also be displayed as a bar chart - incoming and outgoing call volume, total call duration and average time to answer can all be displayed for each extension.

A remote installation option allows a user to install files needed to run the report generator, real-time statistics and graph modules on any machine that is connected to the network – this also allows multiple users if required. With the addition of an LCD/plasma panel you can give your sales office/customer services area an ACD look and feel for a fraction of the cost.

Telestat 6 Call Logging Software is straightforward to install. Simply configure the software with your phone system’s IP address and SMDR port details and you'll be logging data straightaway (serial and file ports can also be used). You can then select your phone system type from a selection of preset models - you're now ready to display data or run reports. If you have a new system then the set-ups are created free of charge!