Computer Telephony Integration
What is CTI?
In short, Computer Telephony Integration is the process of automating call handling via the PC. Common CTI technologies include Screen Popping, Click to Dial, Automated Dialling, Call History to name a few.
Phonesystems.co.uk offers CTI solutions that can enable a business to improve customer service, employee effectiveness, and bottom line increase your profits!. CTI can enable a number of efficient functions virtually any business: intelligent call routing, screen-based telephony and call control, intelligent dialing, and automated display of information (screen popping).
Phonesystems.co.uk offers a number of CTI enables and solutions. Callview Client and Xarios Phone Manager are among the more popular computer-to-telephony interfaces, to name just a couple.
Interested in CTI?
Contact us for a FREE review and demonstration, let us show you how this technology can not only make your staff more efficient but also save you money.
Computer Telephony Integration (CTI) can provide sizeable improvements to the productivity of your business. CTI provides many of the features that are synonymous with call centres and informal contact centres. The most common application of CTI is to 'pop' an application on the user’s PC when an incoming call is received, thus speeding up the call handling time.
Common CTI applications for business:
- Intelligent call routing using internal data to route the call
- Using the Caller ID to locate a callers information in a database
- Using the dialled number (DDI) to 'Pop' the appropriate application automatically for the agent
- Provide real-time information to call centre supervisors
- Allow supervisors to control calls that are being handled by other agents
- Automate dialling of outbound calls
- Phonesystems.co.uk have experience of implementing CTI technologies in a many different environments. We have database and integration skills that enable us to ensure that your CTI implementation provides real business benefits and is more than just a must have acronym.
- Phonesystems.co.uk offers Computer Telephony Integration (CTI) solutions that can enable a business to improve customer service, employee productivity and reduce costs.
