Oak Connect CTI

Oaks Connect is an intuitive piece of software that works in conjunction with your Business Phone System. If an external call comes through to your phone Oaks CTI Software will search your database or application and find the relevant information associated with that number.

The contact details are then screen-popped to your computer all before you have answered the phone. Oak Connect also works with outbound calls allowing users to dial clients automatically.

Oak Connect CTI Software is scalable enough to meet the needs of any business, it does not matter if you have a few call handling staff or a large number of agents in a call centre Oak Connect will work for you.

View the Three Variations of Oaks Connect CTI Software:

Compatible with Oak RecordX

Oak Connect can often be used in conjunction with Oak Call Recording, each call recorded can be labelled with customers id's or reference numbers making retrieval of calls quicker and easier.

Benefits of Oak Connect CTI

• Reduce Costs - Call handling times are reduced as you will have all of their details to hand as soon as you answer the phone.
• Improve Service -You can offer a more personalised service if you know who the caller is before answering the phone.
• Increase Sales - All phone calls can be made automatically from your database or application thus speeding up connection and avoiding any mis-dialings.
• Improve Productivity -As the Connect software opens up customers files automatically users can input any notes or information without losing time finding the correct screen or tab to use.
• Share - If a call is transferred to another users the caller's details are then shared with the next person.