Denwa Communications can provide complete call centre phone system packages to help bridge your customers with an efficient and profitable business. We have a wealth of knowledge in the all of latest call centre technologies:
- ACD Agent Call Centres
- Interactive Voice Response
- Computer Telephony Integration (CTI Software)
- Progressive Diallers / Predictive Diallers
- VoIP Home Working Solutions
- Call Recording (PCI Compliant)
- Realtime Wallboard Statistics
- Historical Call Centre Reporting Software
- Disaster Recovery Plans
Denwa Communications are a key supplier of call centre phone systems for SME businesses. We have the experience of taking an empty building to full contact centre status, taking our customers from a standing start to a a fully integrated call centre or contact centre.
Ideal Phone Systems for a Call Centre:
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Call Centre Systems include the following features:
The combination of a professional team of agents, sound management and the effective use of state-of-the art technology can produce startling results with any call centre / contact centre. A call centre phone system solution provided by DENWA can include:
- Management information through real time reporting
- Custom reports, from agent trends through to call and campaign costs
- Wall boards and plasma screens, for queue management and agent motivation
- Call Recording - either ad-hoc, scheduled or blanket recording
- Predictive dialling / Progressive Dialling
- CTI Software and database development integrated with your call centre and telephony
- Multiple flexible queues, campaigns and auto attendants
- State-of-the-art agent software using the latest call centre software
