Denwa Communications can provide complete call centre phone system packages to help bridge your customers with an efficient and profitable business. We have a wealth of knowledge in the all of latest call centre technologies:
- ACD Agent Call Centres
- Interactive Voice Response
- Computer Telephony Integration (CTI Software)
- Progressive Diallers / Predictive Diallers
- VoIP Home Working Solutions
- Call Recording (PCI Compliant)
- Realtime Wallboard Statistics
- Historical Call Centre Reporting Software
- Disaster Recovery Plans
Denwa Communications are a key supplier of call centre phone systems for SME businesses. We have the experience of taking an empty building to full contact centre status, taking our customers from a standing start to a a fully integrated call centre or contact centre.
Call Centre Systems include the following features:
The combination of a professional team of agents, sound management and the effective use of state-of-the art technology can produce startling results with any call centre / contact centre. A call centre phone system solution provided by DENWA can include:
- Management information through real time reporting
- Custom reports, from agent trends through to call and campaign costs
- Wall boards and plasma screens, for queue management and agent motivation
- Call Recording - either ad-hoc, scheduled or blanket recording
- Predictive dialling / Progressive Dialling
- CTI Software and database development integrated with your call centre and telephony
- Multiple flexible queues, campaigns and auto attendants
- State-of-the-art agent software using the latest call centre software
Inbound and Outbound Call Blending
Many call centers suffer because they completely separate the duties of calling outbound numbers and answering inbound calls. Inbound - outbound call blending is a telephony software solution that increases the productivity of an entire call...
21 Dec 2010
Read moreVirtual Call Centre with Home Workers becoming more popular
Today there are so many technological advances in telephony and such a wide range of choices available. It is no wonder that VoIP (Voice over Internet Protocol) has come to the forefront in the world of communication. This has made...
09 Dec 2010
Read moreUK Call Centres - A Happy Place to Work
There is a lot of interest in working in
09 Dec 2010
Read moreMaking your Workforce more Manageable
There are still call centre issues regarding staff or agents, even though the number of call centres and their advancement are increasing. Having a large amount of staff in a call centre is no guarantee of success, as too many...
08 Dec 2010
Read moreCall Centres have opportunities to save
Denwa Communications’ recent survey of call centres found that about three-quarters of them don't use Call Centre phone system because it will help with the handling of tasks. It will give callers guides, prompts and data to make it easy...
04 Aug 2010
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