Remote working is becoming a common feature of UK business life and many companies are adopting flexible working practices to enable their staff to work from home. Denwa can provide a cost effective and manageable VoIP telephone system solution for employers and employees whether they are working from home, a customer's site, or just need access to the network while travelling.

Many Business Phone Systems have the capability to employ remote VoIP phones but still have the same functionality that you would receive when sitting at your desk in the office. Employees that are out of office or working from remote locations, can always be reached at their office extension as if they were at the office. This is completely transparent to your customers and co-workers. Calls between remote locations and your company's office are FREE using voice over ip (VoIP) technology / VoIP telephone system.

Benefits of VoIP Home Working solutions:

• Free calls between your office and remote locations
• Same dialling experience from any location with a broadband internet connection as if you were in the office
• Call Logging Software stats available from any location (personal user wallborad)
• Forward your business calls to your office phone, home phone or mobile
• Automatic voice mail to e-mail forwarding
• Seamless connectivity with your Telephony applications e.g. Phone Manager / Callview
• IP Soft-phone installed on your laptop to enable anytime, from anywhere free communication with the office
• Call Recording functionality just like being in the office

What speed line do I need?

In order to use VoIP successfully a high speed Internet connection via ADSL (any ADSL line speed will work)or wireless broadband (such as from Sentech and i-Burst) will work for you. ISDN dialups and analogue dialups can be accommodated but the quality of the voice signal can be compromised by these slower speed connections.

Is there a voice lag?

No. And yes.

The 'lag' that is heard on international phone calls when using a regular phone company is due to the physical distances between the callers. VoIP has the same limitations. The physical signal whether 'voice' or data still has to transmit across the distances involved.

However, the lag time that can result from time to time on either 'normal voice' or VoIP technology is due to what it known as latencies when the signal stream is switched across multiple carriers (such as when the Voice carrier in the foreign country takes the signal over from the local voice carrier).

Hence, if there is a lag it is not due to the technology being used. It is a characteristic of the network itself. The Internet as a network is as fast as any voice carrier network.

In most instances you will never notice a substantially different lag to what is considered normal.

Can I work online and talk at the same time?

Yes! Because VoIP is not bandwidth intensive you can use your computer to browse the Internet and check e-mails whilst you or someone else uses the phone.