Interactive Voice Response(IVR) Systems are designed to provide easy to configure automated call handling systems that can be tailored to individual needs. This comprehensive system leads to distribution of routing information with the help of FAX or pre-recorded voice messages. IVR works with your Business Phone System to route calls intelligently so calls are distributed quickly and efficiently.

Common IVR Technologies:

• Speech recognition
• Self-service
• Fax management capabilities

It is also a very common method for reducing fatigue, increasing efficiency and decreasing time spent by agents in imparting information.

The Working Organisations who are looking at reducing costs and improving customer service can contract their inbound phone and outbound voice messaging programs at the IVR call centre. The IVR outsourcing services provide a competitive advantage in the marketplace and making the inbound telemarketing services, affordable.

Voice broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns that operate at the IVR call centre. Users can view call campaign reports and the percentage of completion. To achieve the maximum results from IVR and voice broadcasting phone programs, it is advised to use professional voice recording services. The voice recordings can be produced in minimal time at a professional recording studio.

Interactive Voice Response uses include:

• Click to Run Sample Reports* IVR Service Bureau
• Voice Broadcasting Services
• IVR Outsourcing Services
• Campaign Development and Design
• Implementation
• Hosting
• Custom Reporting
• IVR Software and Database Integration
• Text To Speech Software Applications
• Professional Voice Recordings
• Quality Transcription Services
• Maintenance

Voice Broadcasting and IVR Applications

• Account Status
• Locator Services
• Shipment Tracking
• Employee Testing/Studies
• Customer Surveys & Loyalty Programs
• Market Research
• Payroll Services
• Voice Mail
• Claims Reporting
• Emergency Notification
• Credit Collections
• Mortgage Marketing
• Charitable Contributions
• Message and Recording Service
• Sweepstakes and Contests
• Invoice Payment
• Lead Generation
• Satisfaction Surveys
• Voice Mail and Call Back Systems
• Product Ordering and Fulfillment
• Inventory Services
• Calling Card Services
• Fund Raising Projects
• Political Advertising
• Appointment Reminders
• Severe Weather Warnings

Features of Comprehensive Voice Message Broadcast

• Broadcast messages to either individuals, answering machines or both with different messages.
• Do Not Call checks for bulk message blast campaigns
• Voice blast messages to millions of households
• Computer generated phone calls for alerts and automatic
• Event notifications such as systems failures
• Single Message broadcast using XML Push
• Customized touchphone responses
• ACD systems (Call Routing) features
• Database access and update
• Text To Speech Data Conversions
• Email notification of call results or voicemail
• Remote database access with XML Pull
• Call transfer to live agents with intelligent call routing
• Remote call transfer through dial out
• Timeout features and call control options
• Touchphone response control for both parties
• Bulk message blast with low flat rates
• Comprehensive online reporting and call management
• Professional voice over talent for on hold message voice overs

Beginner's Guide to IVR

IVR is an acronym for Interactive Voice Response. This is a telephony technology that lets callers interact with a telephone system to access an information database. By automating with IVR systems, many companies are finding that they...

21 Dec 2010

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